Frequently asked questions
1 Here are some questions and answers that might help you
1.1 What brands are never part of our special promotions?

During our special promotions, certain brands must be excluded/hidden due to the fact that we are not authorized to discount their prices. 


This policy affects the following brands,

  • Birkenstock
  • Blundstone
  • Canada West Boots (W.M.Moorby)
  • Glerups
  • Native
  • Neos
  • Olukai
  • Saltwater
  • Ten Points
  • Venque
  • Les trois acres (talons doux/pieds doux)


*Our Gift Cards are never part of any promotion.*

1.2 How to complet a return

To return your purchase by mail, please visit our online store and sign into your account to make a return request.


If you do not have an account send an email to for a return number.

For more information click on this link