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Policy
You have fifteen (15) business days after the receipt of an item purchased at the regular price to make a return. No exchange or refund will be accepted on sale items or clearance items. Merchandise purchased online can be returned to the store or by mail (postage at your own expense). The returned items have to be in their original state, without any sign of use and in their original packaging. They have to be sent back with a return authorization number and a copy of your invoice. Please note that any damaged items will not be refunded or exchanged.
Procedure to follow to return and exchange a purchase:
- To return your purchase to the store, please bring the email confirming the return authorization number and a copy of your invoice when you come to our store.
- To return your purchase by mail, please visit our online store and sign in to your account to make a return request.
- Afterward, download and print the document that is attached to your return email, as you will need to put it on your parcel. Don’t forget to indicate your contact information and your authorization number.
- We also recommend enclosing a copy of this email and a copy of your invoice with your shipment to allow the return to be processed as quickly as possible.
- It is very important to put the returned items in a box or to pack them properly. If you return your purchase without any packaging and/or with mailing labels affixed to it, we reserve the right to refuse your return.
- Remember that the shipping fees to return the merchandise are at your own expense.
- Once we receive the parcel, we will process your return as agreed with the customer service.
- If the item is in good condition, a refund to the amount of the returned item will be applied to the credit card used for the original transaction.
- The repayment terms may vary depending on the issuer of the credit card.
No merchandise will be accepted without prior authorization. Once you get your return number, you can ship back your parcel with the company of your choice to this address.
For any additional information or questions, do not hesitate to get in touch with our customer service at info@tonypappas.ca or by phone at (514) 521-0820 (from Monday to Friday 9 am-4 pm) extension #229.