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You have fifteen (15) business days after the receipt of an item purchased at the regular price to make a return. No exchange or refund will be accepted on sale items or clearance items. Merchandise purchased online can be returned to the store or by mail (postage at your own expense). The returned items have to be in their original state, without any sign of use and in their original packaging. They have to be sent back with a return authorization number and a copy of your invoice. Please note that any damaged items will not be refunded or exchanged.
For all returns and exchanges, on Christmas presents you will now have till February 15th.
No returns will be accepted without prior authorisation.
No merchandise will be accepted without prior authorization. Once you get your return number, you can ship back your parcel with the company of your choice to this address.
For any additional information or questions, do not hesitate to get in touch with our customer service at [email protected] or by phone at (514) 521-0820 (from Monday to Friday 9 am-4 pm) extension #229.