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No exchange or refund will be accepted on sale items/clearance and liquidation items.
Due to hygienic reasons, all socks, and face masks are considered final sale items, and will not be accepted for a return or refund.
The same policy applies to all of our shoe care products, including insoles.
*Ice grips can be exchanged in-store or by mail at your own cost, we will reach out to you to discuss shipping costs.*
You have 15 days to contact us concerning the return after you have received the product.
All orders being returned from a U.S.A. address, we are not responsible for return shipping charges and custom charges-this must be paid by you. Please follow all steps below to complete your return or exchange request.
Merchandise purchased online can be returned to the store or by mail (postage at your own expense). The returned items have to be in their original state, without any sign of use, and in their original packaging. They have to be sent back with a return authorization number and a copy of your invoice. Please note that any damaged items will not be refunded or exchanged.
No returns will be accepted without prior authorization.
No merchandise will be accepted without prior authorization. Once you get your return number, you can ship back your parcel with the company of your choice to this address.
For any additional information or questions, do not hesitate to get in touch with our customer service at [email protected] or by phone at (514) 521-0820 (from Monday to Friday 8:30 am-4 pm) extension #229.