You have fifteen (15) working days after the receipt of an item purchased at regular price and seven (7) working days after the receipt of an item purchased at a reduced price to make a return. An item purchased online may be returned to our store, or by mail (at your expense). Returned ou exchanged items must be in perfect condition, without any trace of use, in their original packaging and accompanied by the original receipt. Please note that the damaged items will not be refunded or exchanged. Here's the procedure to return a product ;
- If you want to return your purchase in-store, please attend our shop.
- If you want to return your purchase by mail, please contact us at 514-521-0820 #225 or by email at firstname.lastname@example.org to receive your return authorization.
- Once you have the return authorization number you can ship your package with the carrier of your choice at this address.
No shipping charges will be refunded and you must bear the costs of transport for your return. As soon as we receive the item and we have been able to see that it is intact, a credit of the amount of the purchase (shipping are not refundable, only the goods) will be credited to the credit card used for the transaction. Repayment periods may vary depending on the issuer of the credit card.
Please note that items purchased at a reduced price are not refundable. Exchange or credit in store only.
All returns must be authorized by Tony Pappas prior to the return.